Refund policy

We want you to be genuinely happy with ATTAS. Because our products are personal-care items applied directly to skin, this policy balances hygiene requirements with fair treatment if something arrives wrong.

Unopened, unused products. You may request a refund or exchange within 14 days of delivery if the product is unopened and in its original packaging. Contact us with your order number to start the process. Return shipping is the customer's responsibility unless the return is due to our error.

Opened or used products. For hygiene reasons, opened or used deodorant sticks cannot be returned or exchanged unless the product arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items. If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. We will arrange a free replacement or a full refund, including original shipping, at our discretion.

Refund processing. Approved refunds are issued to your original payment method within 5–10 business days of approval; your bank may take additional time to post it.

International orders and customs. Because our shipping fee already includes duties and import taxes for your order, there's nothing separate to collect or refund on that front. If your return is approved under this policy, we refund your order total in full (plus original shipping, where applicable).

Where to send a return. Once your return or exchange is approved, we'll email you the return address and instructions — just reach out to us first with your order number so we can get that started.